Knowledge Base

  1. Getting Started 

    1. We just joined NetGalley with a subscription contract. What do we need to do to get started?
    2. NetGalley Events and Webinars
    3. Video Library
    4. I want to add titles! Where do I start?
    5. Does NetGalley provide phone support?
  2. Account Questions 

    1. I forgot my login and/or password. What do I do?
    2. Can multiple people from my company sign into our account?
    3. Does my NetGalley FTP login match my NetGalley account login?
    4. How can I see how many titles are in my account?
    5. How do I move up to the next subscription level so I can add more titles?
  3. Creating New Titles 

    1. How do I create a new title record in NetGalley?
    2. What information is required for a NetGalley title record?
    3. My contract with NetGalley is for a single title. How do I get my title set up?
    4. Can I set up a title without making it public on the site?
    5. If we are using Firebrand's Eloquence or Content Services, is the process any different for adding titles to NetGalley?
  4. Bulk Uploads: Creating new titles with ONIX 

    1. Tell me about the manifest process. How does it work?
    2. If we are providing an ONIX feed, what is the basic process?
    3. Tell me how to create a manifest file.
    4. How do I name my manifest file?
    5. Do I need to include the subtitle in my manifest file?
  5. Titles Already in NetGalley: Editing & Adding Information 

    1. Why can't I add my title to the catalog?
    2. Can I link to a NetGalley title in my marketing promotions or emails?
    3. Can I add an author photo to my NetGalley title record?
    4. Can I add an excerpt to my title record?
    5. How can I include blurbs, advance or pre-pub reviews with my galley?
  6. Covers 

    1. How do I upload covers?
    2. What size cover images will you accept?
    3. Can I add cover images before the title records are created?
    4. Can I add cover images directly into NetGalley?
    5. Can I replace/update cover images?
  7. Adding Content Files 

    1. What file types are accepted by NetGalley?
    2. How do I upload content files?
    3. What reading devices does NetGalley support?
    4. Can I add a content file directly into NetGalley?
    5. Can I add content files before the title records are created?
  8. Reading Options 

    1. Tell me how to set default Reading Options for new titles added to NetGalley.
    2. Can I set or change the reading options for a title in NetGalley?
    3. What default reading options do you recommend?
    4. What devices can be used to read digital galleys?
    5. Are the files on NetGalley secure?
  9. ftp.netgalley.com 

    1. What is ftp.netgalley.com for?
    2. How do I upload files to the NetGalley FTP site?
    3. Does NetGalley have an SFTP site available?
    4. What information can I find in the NetGalley Import Report emails?
    5. How often is the _INBOX at ftp.netgalley.com processed?
  10. Content Files: Formats, Troubleshooting, Optimization 

    1. Can you provide some File Optimization Suggestions?
    2. Which is better, PDF or ePub? What if I don't have an ePub file?
    3. Are there any file size limitations or other restrictions on files uploaded into NetGalley?
    4. My file is too large for Kindle. What can I do?
    5. Where can I get more information about eBook files?
  11. Managing Requests 

    1. What options do I have for allowing requests and listing my title in the NetGalley catalog?
    2. Can I allow requests from one member type, but not all?
    3. What are best practices for scheduling requests by member type?
    4. Why can't I make my title available for requests?
    5. Can I set a custom email address to receive request alerts?
  12. The NetGalley Widget: Inviting Contacts to View Titles 

    1. What is a NetGalley widget?
    2. What is the difference between an "open" and "secure" widget?
    3. How do I create an OPEN widget?
    4. How do I create a SECURE widget?
    5. How can I upload a CSV file for a secure widget?
  13. Wish Granting 

    1. Tell me more about member "Wishes."
    2. How do I grant wishes?
    3. Where can I see how many wishes a title has?
    4. Where can I see reporting about wishes I've granted?
    5. What does a member see when their wish is granted?
  14. Reporting 

    1. Tell me about the reporting in NetGalley.
    2. What information can I see in the Active Title summary report?
    3. What information can I see in the Detailed Activity report for a particular title?
    4. What information can I see in the Snapshot PDF report?
    5. What information can I see in the Feedback Report?
  15. Template Language and Examples 

    1. What should I say to people I APPROVE for my titles?
    2. What should I say to people who I DECLINE for my titles?
    3. What happens when I change my approve or decline email?
    4. I'm sending a WIDGET. What information should I include in my email?
    5. I'm inviting contacts to join my Auto-Approved List. What information should I include?
  16. Marketing to the NetGalley Community 

    1. What marketing programs do you offer to connect with NetGalley members?
    2. What marketing program will best fit my needs?
    3. Tell me more about the Category Spotlights.
    4. Tell me more about the Dedicated, Custom eBlasts.
    5. Tell me more about Featured Titles.
  17. Auto-Approved Members 

    1. How can I auto-approve a NetGalley member for all my titles?
    2. What does a member see when they are auto-approved?
    3. Can I export my auto-approved members list?
    4. Can I upload a list of people to auto-approve?
    5. Can I auto-approve members of validated organizations?
  18. Feedback & Reviews shared by NetGalley members 

    1. How can I encourage members to review my title?
    2. What types of feedback can members provide about my title(s)?
    3. Are members required to submit reviews or feedback?
    4. How do I see feedback that has been sent to me via NetGalley?
    5. Can I set a custom email address to receive feedback alerts?
  19. Archiving Titles 

    1. Why is the archive date important?
    2. What happens when I archive a title?
    3. Can I schedule an archive date in advance?
    4. What happens to my pending requests when a title gets archived?
    5. How do I restore a title that is archived?
  20. Tips for Authors 

    1. Pre-Publication Hints and Tips: Know Your Book
    2. Pre-Publication Hints and Tips: Ensure your book is ready for publication
    3. Pre-Publication Hints and Tips: Build Your Social Media Presence
    4. Pre-Publication Hints and Tips: Getting Your Show on the Road
    5. Pre-Publication Hints and Tips: Selling your book to bookstores and other outlets
  21. Troubleshooting 

    1. How do I clear the cache in my browser?
    2. Why doesn't my file work with the Galley Download option?
    3. Why doesn't my file work with the Kindle option?
    4. Two important tips for managing your NetGalley title creation workflow!
    5. Should I create my title record before I have the PDF or epub ready?
  22. Miscellaneous 

    1. Are publishers adding digital-only titles onto NetGalley?
    2. How do I submit to School Library Journal (SLJ) via NetGalley?
    3. How are titles displayed in Recently Added?
    4. Does NetGalley offer print galleys?
    5. How will the titles represented by a media agency be listed on the site?
  23. ONIX 

    1. What is ONIX?
    2. We don't have an ONIX feed. Is this a requirement or an option?
    3. How does NetGalley use my ONIX feed?
    4. How do I connect my ONIX feed to NetGalley?
    5. How often will ONIX information be updated?
  24. All articles 

    1. How do I upload covers?
    2. Can you provide some File Optimization Suggestions?
    3. I forgot my login and/or password. What do I do?
    4. What options do I have for allowing requests and listing my title in the NetGalley catalog?
    5. Tell me about the manifest process. How does it work?

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